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Cookies Policy
Cookies Policy
This policy explains how Linguaphone Group Limited trading as Direct English (“LGL”, “us” or “we”) uses cookies and how we may collect and process information about you through our Direct English Live online portal (“DE Live”) and it is an integral and essential part of the Privacy Policy of LGL available to this link.
LGL may amend or periodically update this policy, in consideration of possible changes to the applicable regulations or orders by the Italian Supervisory Authority, or to the services offered on De Live. Changes and updates of this Policy are applied and brought to your attention, as soon as they have been adopted, through publication on De Live. Consequently, when accessing to De Live, you are invited to periodically verify this policy.
What are cookies?
Cookies are small text files that are placed on your computer (or internet enabled device) by websites or apps that you visit.
Why do we use cookies?
We use cookies to collect information about the use of De Live and to distinguish you from other users in order to improve your experience when you use De Live.
When you use De Live we set Google Analytics to measure the number of visitors, to see where they come from, how visitors use De Live, how long they stay on each page, whether they are new or returning visitors and which resources they access. The data collected using Google Analytics is all anonymous (by partially hiding the IP address of each user) and aggregate. Google Inc. does not combine the data collected on De Live with other information about the users and does not communicate them to third parties. This helps us to develop new content and to improve the way De Live works.
What cookies do we use?
De Live uses three kinds of cookie. These are: (1) necessary cookies; (2) preferences cookies; (3) marketing cookies.
The table below explains the cookies used by us as at September 22th, 2022. We will update this information as and when we introduce new functionality to De Live.
- Necessary cookies
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
|
Cookie Name |
Cookie purpose |
Default expiration of cookie |
Third party |
|
secure_customer_sig |
To store customer credential securely when processing a purchase on the website |
1 year |
|
|
cart_currency |
To secure checkout and payment function on the website |
13 days |
|
|
cookietest |
To determine if the visitor has accepted the cookie consent box |
session |
|
|
shopify_pay_redirect |
To secure checkout and payment function on the website |
1 day |
|
|
_tracking_consent |
To store the user's cookie consent status for the current domain |
1 year |
|
|
_pay_session |
To make secure transactions on the website |
session |
shop.app |
|
CookieConsent |
To store the user’s cookie consent state for the current domain |
1 year |
|
|
CONSENT |
To detect whether the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for the GDPR compliance of the website |
2 years |
|
|
CONSENT |
To detect whether the visitor has accepted the marketing category in the cookie banner. |
2 years |
|
|
rc::a |
To distinguish between humans and bots. This is beneficial for the website in order to realise valid reports on the use of the website |
persistent |
|
|
rc::c |
To distinguish between humans and bots. |
session |
- Preference cookies
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
|
Cookie Name |
Cookie purpose |
Default expiration of cookie |
Third party |
|
tidio_state_# |
To remember whether the user has minimized or closed chat-box or pop-up messages on the website |
persistent |
|
|
localization |
To hold the users timezone |
13 days |
|
- Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third parties advertisers.
|
Cookie Name |
Cookie purpose |
Default expiration of cookie |
Third party |
|
yt-remote-session-name |
To store the user's video player preferences using an embedded YouTube video |
session |
|
|
yt-remote-session-app |
To store the user's video player preferences using an embedded YouTube video |
session |
|
|
yt-remote-fast-check-period |
To store the user's video player preferences using an embedded YouTube video |
session |
|
|
yt-remote-device-id |
To store the user's video player preferences using an embedded YouTube video |
persistent |
|
|
yt-remote-connected-devices
|
To store the user's video player preferences using an embedded YouTube video |
persistent |
|
|
yt-remote-cast-installed |
To store the user's video player preferences using an embedded YouTube video |
session |
|
|
yt-remote-cast-available |
To store the user's video player preferences using an embedded YouTube video |
session |
|
|
ytidb::LAST_RESULT_ENTRY_KEY |
To store the user's video player preferences using an embedded YouTube video |
persistent |
|
|
prism_# |
To collect data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant |
29 days |
|
|
prism_# |
To collect information on user preferences and/or interaction with web campaign content |
29 days |
prism.app-us1.com |
|
VISITOR_INFO1_LIVE |
To collect information on user preferences and/or interaction with web campaign content |
179 days |
|
|
YSC |
To record a unique ID to maintain statistics of YouTube videos viewed by the user |
session |
|
|
yt.innertube::nextId |
To record a unique ID to maintain statistics of YouTube videos viewed by the user |
persistent |
|
|
yt.innertube::requests |
To record a unique ID to maintain statistics of YouTube videos viewed by the user |
persistent |
De live may also link through to third party websites which may use cookies which LGL has no control. We therefore recommend that you check the relevant third-party privacy policies for information about any cookies that they may use.
How do you allow or deny our cookies?
- Cookies without your consent
We use technical cookies, such as necessary cookies of point (1), without your consent, for offering De Live working properly and easily to be used. The Users confirm exclusively the use by default of these technical cookies, by following the instruction indicated in the banner shown on De Live and by clicking on the button “Deny”.
- Cookies with your consent
You may give your consent to the use of the preference cookies of point (2) above and marketing cookies of point (3) above, by following the instruction indicated in the banner shown on De Live, by selecting the kind of cookies that you are interested in and clicking on the “Allow selection” button, or by accepting all the Cookies proposed by us and clicking on the “Allow all” button.
- Disabling the cookies
The disabling of the necessary technical cookies of point (1) above is not possible, considering that the absence of these cookies will prevent or severely impair the proper ability to browse De Live and to use the services offered on De Live.
You may always modify the choices previously made concerning the cookies described in points (2) and (3) above. These cookies may be disabled pursuant to the instruction provided for by the banner, by de-selecting the kind of cookies (previously allowed) that you are no longer interested in and clicking on the “Allow selection” button, or by clicking on the “Deny” button.
Moreover, you may amend your settings, pursuant to the procedures to this end provided through the setting panel of the browser used, such as, for example:
- Google-Chrome: https://support.google.com/chrome/answer/95647?hl=en-EN&hlrm=fr&hlrm=en
- Mozilla-Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Microsoft Edge: https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies
- Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Finally, with specific reference to marketing cookies described in point (4) above, save for the right to use the instruments provided by the browser to enable or disable every cookie, we inform you that the website www.youronlinechoices.com lists the main providers whose services allow websites’ editors to collect and use information referred to the correct use of behavioural advertising. You may disable or enable all the companies or, alternatively, set your preferences for each company. To this end, you may access to the instrument available at the web page
https://www.youronlinechoices.com/uk/your-ad-choices in order to monitor every preference on the behavioural advertising given while browsing the Internet.